::SHIOCONCEPT::

Política de accesibilidad

Para facilitar el acceso al mayor número de usuarios posible, Shioconcept pretende que su sede web sea plenamente accesible, incluso por parte de los colectivos con necesidades especiales (afectados por discapacidades físicas, sensoriales, cognitivas o formativas, así como personas con limitaciones tecnológicas).

Por ello, desarrollamos las páginas siguiendo las Pautas de Accesibilidad para el contenido de la web (WCAG 1.0), de manera que a nuestra web puedan acceder los usuarios a pesar de las dificultades señaladas.

De acuerdo con la legislación española y las recomendaciones de la Comisión Europea, la sede web de Shioconcept tiene la intención de ser accesible para todos. Si usted encuentra alguna dificultad para acceder a cualquiera de sus contenidos, le rogamos que nos lo comunique a través de nuestro correo de contacto shio@shioconcept.com. Gracias.

Tecnologías aplicadas

La sede web se ajusta al nivel AA de las Directrices de Accesibilidad del W3C*.

El lenguaje XHTML versión 1.0 ha sido utilizado correctamente*.

La sintaxis de las hojas de estilo utilizadas es correcta.

Download catalogue LIVE in PDF

Conditions of sales

General Terms and Conditions of Sale
The General Conditions of Sale regulate the contracting of products and services provided by Bio Home Design, CIF B 54565148, via the Virtual Store www.shioconcept.com in compliance with Law 7/1998 on General Conditions for Contracting, Royal Decree 1906/1999 regulating contracting by telephone or electronic means with General Conditions described in article 5.3 of Law 7/1998, General Law 26/1984 for the Defence of Consumers and Users, Law 7/1996 Governing Retail Trading, Royal Decree-Law 14/1999 regulating Electronic Signatures and any other legal regulations that may be applicable.
For any queries relating to www.shioconcept.com, please contact: Bio Home Design S.L., Plaza de Santa Teresa 1, Entlo, Alicante, Spain.
The content, text and images on this web site are the property of Bio Home Design S.L. and, where applicable, of other suppliers included on this web site, all of which are protected by Spanish law and by European Community and international regulations that may apply.
Except in the legally permitted cases of personal and private use, any exploitation, modification, reproduction, transformation, distribution or marketing of this content constitutes a violation of the intellectual property rights of Bio Home Design S.L. or of the manufacturer that owns them and has assigned these rights to Bio Home Design S.L.
Acceptance of the General Conditions of Sale
The general conditions of sale described below and in compliance with current legislation, will be applied to all orders registered on the Portal of www.shioconcept.com. Bio Home Design S.L. reserves the right to modify these General Conditions by publishing them on the Portal so that Users are aware of them before purchasing any of the goods advertised on the Portal.
Purchasing
Alongside the products displayed on the portal, the technical features, price and transport costs, if applicable, will appear on the screen.
These products will be available for sale while they are included in the manufacturer's catalogue, or while stocks last. The prices shown on screen are in euros and do not include VAT or any other tax that may be applicable; all prices are current, except in the case of typographical error.
Technical specifications, configurations, capacities, weights and sizes that can be checked online for each of the products for sale, are for guidance only and are taken from the documentation provided by manufacturers.
Confirming an order
When confirming an order the Customer affirms that they are entitled to place it and that they have read and accept these General Conditions of Sale unreservedly.
Once the items have been selected on the Portal, the Customer will access the "Confirmation" section, where they can verify and/or change their order details and check the total price.
After they have confirmed the order, they will be able to access the payment procedure.
Once payment has been made, the Customer will receive e-mail confirmation of their order from Bio Home Design S.L. The confirmation date will be the same as the date on which payment is taken.
Orders paid by bank transfer or cheque will be confirmed by e-mail once approval has been obtained from the bank.
- Delivery date
  All products will be delivered between 10 and 30 working days, depending on the product acquired and on stock levels.
  Delivery will be made using the method of transport chosen by Bio Home Design S.L.
  Any delays from causes outside the control of Bio Home Design S.L. will not give the purchaser the right to claim for damages or interest incurred because of the delay.
  Bio Home Design S.L. will not take any responsibility whatsoever for damage incurred during transport once the goods have left its facilities
  If the transport has been contracted by Bio Home Design S.L., it will always be insured and the insurance company will be responsible for any incidents.
  All transport companies not belonging to the Company will sign a despatch note confirming the state of goods at the time of collection.
- Delivery address
  Bio Home Design S.L. will deliver products purchased to the address given by the Customer on the order form.
  The Customer undertakes to take delivery of the goods ordered by giving a delivery address at which the goods can be handed over within normal working hours (Monday to Friday from 10:00 to 13:30 and from 16:00 to 18:00). In the event that the Customer does not comply with this requirement, Bio Home Design S.L. accepts no responsibility for delays or non-delivery of the Customer's order.
  When the order is delivered, the Customer must check that the product received is what they ordered and must sign the delivery note.
  If you find anomalies in the packaging and/or content of your order, you must record this information on the delivery note and notify us by e-mail to shioconcept@shioconcept.com within a maximum of 3 working days.
Satisfaction or return
If the Customer is not satisfied with the product, the maximum period for requesting a return is 7 working days from the day the order was received. In this case the transport and collection costs will be at the Customer's expense.
Before returning a product, the Customer must contact our sales department within the period stipulated by sending an e-mail to shioconcept@shioconcept.com or by calling +34 965 15 1538; we will then give instructions on how to proceed. No returns will be accepted without prior notification.
For a return to be accepted, the product and its packaging must be in perfect condition, together with all its accessories and original documentation. The item to be returned must be correctly packaged for transport.
IMPORTANT:
Bio Home Design S.L. will not give any refunds or despatch replacement goods until the returned product, packaging and accessories have been received and checked.
The amount to be refunded is the original amount as shown on the order and will be made using the same payment method used by the Customer when the item was ordered.
- Faulty product:
  Once Bio Home Design S.L. has received the faulty product it will send a replacement. In this case, the exchange will be made for the same article or reference and Bio Home Design S.L. will cover the costs incurred both for returning the faulty item and for delivering its replacement.
  If you wish to exchange an item for another different one, the return and new delivery charges will not be paid by Bio Home Design S.L.
  The manufacturer's responsibility is limited to repairing product faults or replacing it for another with the same features, if repair is not possible.
  Bio Home Design S.L. accepts no responsibility for the state of goods after being handled by third parties or being stored under unsuitable conditions.
  Claims arising from improper use of the products acquired or from not using the products for the purpose for which they were designed will not be accepted.
- Due to error, the product delivered is not the one ordered:
  Bio Home Design S.L. will pay for the wrong product to be collected and for the correct product to be delivered.
Payment methods
- PayPal. Using PayPal, you can shop securely without having to enter your bank details in our Portal, as PayPal encrypts and protects them.
  The order confirmed by the Customer will be considered effective as soon as PayPal validates the payment and transfers it to our account.
- Credit card. We accept VISA and MASTERCARD. Payments made with credit card are safeguarded by an online payment system that complies with SSL PayPal standards. This means purchasers do not need to have a PayPal account to make payments, which is made exclusively via their credit card number.
- Bank cheque. Cheques should be sent to the following address: Bio Home Design S.L., Plaza de Santa Teresa 1, Entlo, Alicante, Spain. Orders paid by bank cheque will be confirmed by e-mail once approval has been obtained from the bank.
- Bank Transfer. Transfers should be made to the account of Bio Home Design S.L. number 2100-5810-16-0200055597. The transfer receipt must show the Customer's name and the order reference number as it appears on the web site.
  Any bank details provided to us will only be used to process your order. Bio Home Design S.L. undertakes not to store your bank details, or your credit card number once payment has been made.
Updating and modifying information
The information that appears on this web site is correct to the date of the last update. Bio Home Design S.L. reserves the right to update, modify or delete information on this web site, and can limit or deny access to the web site. This web site may not be altered, changed, modified or adapted.
Bio Home Design S.L. reserves the right to make the changes and modifications that it considers to be appropriate at any time, and it can exercise this right at any time and without prior notification.
Content.
Bio Home Design S.L. makes every effort to avoid any errors in the content featured on this web site.
Bio Home Design S,L no garantiza, ni se responsabiliza de las consecuencias que pudieran derivarse de los errores en los contenidos, proporcionados por terceros, que pudieran aparecer en este website.
Bio Home Design S.L. does not guarantee or take responsibility for any consequences arising from error in the content featured on this web site provided by third parties.
Bio Home Design S.L. accepts no responsibility whatsoever for any discrepancies that may exist between printed documents and electronic versions published on this web site. In the event of a discrepancy between a printed version and the version published on the web site, the printed version will take precedence.
Bio Home Design S.L. accepts no responsibility whatsoever for content, commercial activity, products and services featured that may be viewed either directly or indirectly via electronic links on this web site. The presence of links on the Bio Home Design S.L. web site, unless expressly stated otherwise, are merely for information purposes and do not in any way imply suggestion, invitation or recommendation. These links do not represent any kind of relation between Bio Home Design S.L. and the individuals or companies owning the web sites that can be accessed via these links.
Bio Home Design S.L. reserves the right to unilaterally withdraw the links that appear on its web site at any time.
Bio Home Design S.L. accepts no responsibility for the content of any forum or chat on cyberspace, newsletters or any other kind of transmission linked to this web site and will cooperate, if required by court order or by the relevant authorities, in identifying the people responsible for content that violates the law.
Bio Home Design S.L. accepts no responsibility arising from the transmission of information between users. The responsibility for statements disseminated via this web site is exclusively of the people making them.
Users are forbidden to make any kind of data transmission to or via this web site or other access routes controlled by Bio Home Design S.L. that violates third party property rights, the contents of which are threatening, defamatory, obscene, pornographic, or to transmit any other kind of material that constitutes or incites conduct that can be regarded as a criminal offence.
Bio Home Design S.L. reserves the right to prevent or block access to any Internet user who places any content on this web site that contravenes legal or moral codes; it also reserves the right to put in place any legal measures deemed necessary to prevent this kind of behaviour.
Guarantees
The official guarantee for all the products sold by Bio Home Design S.L. is the one supplied by the manufacturer for each product and is described in the product technical specification.
If the item delivered has faults in the materials or in the assembly, or hidden defects or has been damaged in transit, please contact our customer care service as soon as possible, as described in section 5.
Product guarantees are established by manufacturers and they are responsible for possible faults or defects in the products supplied, as well as for any consequences arising from them. The Customer is covered by the Terms and Conditions specified in manufacturers' guarantees. The guarantee is valid provided that the product is used under the normal conditions as defined by the manufacturer.
Responsibilities
The customer must read and accept the Rules for Use and Safety applicable to Bioethanol fireplaces and burners published on www.shioconcept.com.
Accepting these General Conditions includes the acceptance of the Rules for Use and Safety. It is essential to comply with these rules to prevent any risk of burns or fire. Neither Bio Home Design S.L. nor any of its representatives will accept any responsibility whatsoever in the event of customer negligence or misuse of Bioethanol fireplaces or burners.
The products on sale comply with European standards and manufacturers have been properly analysed and selected by Bio Home Design S.L. The photographs, texts, graphics, information, features shown and illustrations of the products for sale do not have contractual status and therefore we do not accept any responsibility for error, omission or modification in the features of the actual products provided by the suppliers.
This also refers to modifications to prices made by manufacturers and suppliers based on fluctuations in the rate of exchange in each country of origin.
The complete or partial impossibility of using the products due to incompatibility of materials cannot be used as a basis for claiming compensation, refund, questionability or responsibility from us.
In addition, hypertext links that may connect to our web site cannot be regarded as our responsibility, in terms of both content and transactions.
In the event of a lawsuit
This contract is bound by Spanish law.
The purchase of a Bioethanol fireplace is bound by the laws of the Kingdom of Spain. Neither Bio Home Design S.L. or any of its representatives accepts any responsibility for any kind of damages or injury, whether material, immaterial or personal, arising from inappropriate or incorrect use of the products it sells.
The Customer is therefore bound to read and adhere to the content of these Rules for Use and Safety.
In the event of a complaint, the Customer should first approach the supplier company in order to obtain a friendly solution to the dispute.
In the event of a lawsuit, the parties are bound by the Courts of Alicante, irrespective of where the product was delivered or of the payment method used and accepted.

Rules for Use and Safety

You need no installation or work done to enjoy our fireplaces.

They are based on the combustion of Bioethanol and don't produce noxious gases or smoke, so they can be used anywhere.
Our fuel is completely clean and approved by current Standards and all our fireplaces are delivered with their own Instruction Manual and Safety Leaflet.

The customer must read and accept these Rules for Use and Safety applicable to Bioethanol fireplaces and burners. It is essential to comply with these rules to prevent any risk of burns or fire. Neither Bio Home Design,S.L. nor any of its representatives will accept any responsibility whatsoever in the event of customer negligence or misuse of Bioethanol fireplaces or burners. It is important for users to know and respect the rules for use and safety detailed below in order to enjoy their Bioethanol fireplace to the full.

Rules for Use and Safety

When your fireplace is delivered, it comes with a User Manual published by the manufacturer.

Regardless of the model you have chosen, you should always place it in a well-ventilated area at least 20 m3 in size.

Do not use the fireplace near inflammable material.

When installing Bioethanol fireplaces we recommend minimum safety distances are respected. The indications below are minimum distances from the flame, if these are not followed, the manufacturer accepts no responsibility in the event of an accident. These distances may vary depending on the model, flame regulation and other factors, such as curtains blown by wind, etc.

The minimum distances are:

From open front and/or sides: minimum 50 cm.
From covered sides: minimum 20 cm.
From the top of fireplaces with the upper part covered: minimum 60 cm.
From the top of fireplaces with the upper part open: minimum 100 cm.

If a wall-mounted model is to be fitted on wood, wallpaper or any other inflammable material, it is advisable to fit a fire-resistant panel before installing the fireplace. The fireplace can then be mounted on the panel following the manufacturer's instructions.

Wall-mounted models must not be installed on the floor, as they do not have a proper base to ensure they are stable.

Make sure the fireplace is level, otherwise fuel may be spilled when the burner is being filled.

Try not to fill the burner right to the top, as fuel could be spilled and may catch fire when the burner is lit.

Never refill the burner while it is alight.

If all the fuel has been used, wait about 15 minutes for the burner to cool before refilling.

If there is a spillage while the tank is being filled, never light the fireplace without having first thoroughly cleaned and dried the affected surface. Bioethanol is a highly inflammable product and extreme caution must therefore be used when handling and using it.

Always light your fireplace with a long handled lighter or with long matches, keeping your hand a safe distance away from the flame.

When alight, the steel burner becomes hot. This is normal. Do not touch the burner directly or place it directly on a surface, as it reaches high temperatures and can cause burns.

Your fireplace has been conceived and designed to use liquid Bioethanol. Using any other kind of fuel is forbidden and is not covered by the manufacturer's guarantee. Other products may be dangerous for their toxicity or because they produce solid waste that would prevent the burner from working correctly.

Store the Bioethanol in a cool place and keep out of harm's way. If it is exposed to heat there may be a small deflagration when the fuel is ignited.

Never try to move the fireplace while it is still alight.

Do not throw anything into the fire (wood, paper, cigarette ends, etc.) or use the fireplace to dry washing.

When the fireplace is alight, never leave children unattended or allow them to play with the fire.

If you have had to turn the fireplace off before the Bioethanol has been used up, you must be careful when you relight it, as Bioethanol will have partly evaporated and will be trapped under the burner cover. Leave it to air for a few seconds before relighting the flame. Even so, it is possible that a deflagration may occur. Do not be alarmed, this is a completely normal reaction of the Bioethanol. It is important to light your burner using the lighter supplied or long matches to prevent accidental burns being caused by possible deflagration when lighting. The burner must not be lit if the hands or any other part of the body or inflammable objects are near or on top of the burner slit.

In the presence of heat, the materials in the fireplace may give off an odour, especially when new. They may also make some noises caused by expansion or they may even change colour slightly, and the stainless steel burner may gradually turn darker. These are normal occurrences and should not cause alarm, as they do not affect how the equipment works and do not alter its technical features.

If you have any queries about the functioning of your Bioethanol fireplace, do not hesitate to call us on +34 965 15 1538, mobile +34 625 06 13 27 or send us an e-mail at shioconcept@shioconcept.com

FAQ

What is Bioethanol?
Bioethanol is the name given to ethanol of biological origin (also called Bioalcohol) obtained from natural products such as potatoes, sugar cane, maize, barley, etc. The end product, Bioethanol, is a highly-purified refined alcohol especially suited to burning in our Fireplaces without making smoke or smells.
There are various types of Bioethanol, but ShioConcept only recommends Bioethanol with 95.7% minimum purity.
What are the advantages of Bioethanol?
There has been a gradual increase in the use of Bioethanol in the Fires and Fireplaces sector. In the past, only wood and coal were used in fireplaces, with the dirt and grime involved in building and burning the fire. Now, with the discovery of Bioethanol as a fuel, fires can burn without producing smoke, waste materials and unpleasant smells.
Because of this, and because these Bioethanol fireplaces and burners do not need a flue or smoke extractor, they can be fitted in any room with the minimum ventilation needed for a person to breathe. We recommend they are used in rooms with doors or windows to ensure adequate airflow.
Do not use fuels other than those recommended in point 1, as they could be dangerously inflammable and may give off toxic gases, as well as spoiling the colour and finish of your fireplace or burner.
Do not store Bioethanol in direct sunlight and always keep it out of children's reach.
If the fuel is stored somewhere hot, a small deflagration may occur on lighting it, as described in section 3.
When I light my burner, there is a small deflagration.Is this normal or preventable?
When a fireplace using a Bioethanol tank is lit, the gases that have accumulated inside it catch light suddenly. The gases are heavier than air and they become concentrated at the burner opening. Before lighting the burner it is advisable to wait a few moments to allow the gases to evaporate.
Producing a movement in the air around the burner opening after opening it can reduce this effect.
In any case, it is best to use long lighters or matches to prevent accidental burns when lighting the fire.
What safety distances should I respect?
When we install Bioethanol fireplaces we recommend respecting minimum safety distances.
The guidelines below are the minimum recommended distances from the flame below which the guarantee will not be in force and the manufacturer will not take any responsibility. Distances may vary depending on the model, flame regulation and other factors (e.g. curtains blown by wind).
- 50 cm from the front
- 20 cm from the left and from the right (fireplaces with enclosed sides)
- 50 cm from the left and from the right (open-sided fireplaces)
- 60 cm from above (fireplaces closed at the top)
- 1 m from above (open-topped fireplaces)
To what level should I fill the burner?
Do not fill the burner completely as the liquid could spill over the top and when ignited may result in an uncontrolled flame outside the container.
We recommend you fill it up to 15 mm from the top cover.
What should I do if Bioethanol is spilled?
Never light the fireplace if Bioethanol has been spilled, as it is a flammable liquid.
First, clean all the affected parts. Carefully remove the burner from the fireplace and make sure it is completely clean (including the inner cavities) and everything is dry before putting it back again.
Always remember that Bioethanol ignites easily and caution must always be exercised when handling it.
When can I refill the burner with Bioethanol?
Do not refill the burner while it is alight. If all the Bioethanol has been used up, wait for the burner to cool down before refilling it. We recommend waiting for 20 minutes. Filling the burner before it has cooled down properly, even if it is turned off, may cause it to ignite suddenly, with dangerous results.
If you need to turn the fireplace off before all the Bioethanol is used up, take care when relighting it. Wait until the burner has cooled down completely before relighting. Wait for a moment after uncovering the burner to allow gases underneath the cover to expand. There may be a small explosion (deflagration) as described in section 3. This explosion can be a little frightening but it is a natural occurrence with this fuel.
Is it normal for the material to change colour with use?
The heat may make the material change colour and it may also make noises as it expands and contracts. This is completely normal. Both the hot metal and the fuel have a characteristic smell and this is not a sign of any manufacturing fault.
What size should the flame be?
The size of the flame can vary depending on the burner model, the outlet and the opening selected with the cover or regulator supplied. The flame reaches its maximum size after burning for 10 minutes, during which time it becomes larger and brighter. Take care to prevent draughts that may affect the flame, making it suddenly get bigger in height and spread.
What should I bear in mind when installing my fireplace?
You need to ensure that wall and floor mounted fireplaces are completely level to prevent the Bioethanol from spilling when you fill the burner. Equally, ensure curtains and other items are kept away or properly secured to prevent them from being blown around near the fireplace and coming into contact with the flame. Always respect the safety distances described in point 4.
What should I do if I notice my burner is leaking liquid?
Although all ShioConcept burners are manufactured following strict individual quality controls, if you find that your burner is apparently leaking liquid, first dry everything well and then light the burner again. Wait about fifteen minutes to check that it really is leaking or if Bioethanol has been spilled for some reason.
If you see a leak from a hole or pore, do not handle the burner and do not attempt to repair it yourself. Get in touch with your supplier and they will contact us or our local representative to resolve the problem.